Return and Refund Policy
If you are not entirely satisfied with your purchase, we are here to help.
If anything is wrong with your purchase (missing components, damaged product), please contact us and we will work with you to resolve the problem on a case-by-case basis.
You have 14 days to return an item from the date you receive it. Just email us at firstname.lastname@example.org.
To be eligible for a return, the item must be unused and in the same condition that you received it and must be in the original packaging.
Your item needs to have the receipt with it.
You are responsible for paying the return shipping costs. You may use the carrier of your choice or we can provide a shipping label for you to print out (shipping costs will be deducted from any refund).
Once we receive your item, we will inspect it. We will notify you that it was received and of the status of the refund. If your return is approved, we will issue a refund minus a $2.00 restocking fee to your original form of payment. Depending on the form of payment used, it may take several days for the credit.
If you have any questions about returning your genealogy research kit, please contact us.